Secure, individual technician access — end to end
TechIDManager replaces shared credentials with a purpose-built system for MSPs. Here's how the pieces fit together.
Shared admin passwords don't scale — or hold up under audit
Most MSPs still rely on a small set of admin credentials shared across many technicians and clients. That model is fast to set up, but it hides real risk: no attribution, wide blast radius, and growing pressure from cyber-insurance and compliance reviews.
Four components working together
Each piece has a focused role. Together they deliver individual, auditable access without slowing technicians down.
TechIDAgent
Runs inside the client environment to provision and manage technician-specific privileged identities.
TechIDClient
The lightweight technician-side app that handles authentication and secure credential retrieval.
TechIDPortal
The management surface where MSPs configure clients, technicians, and access policies.
Asymmetric encryption
Sensitive material is protected with modern asymmetric cryptography so shared secrets aren't sitting in plaintext.
From sign-in to attributed action
- 1
Technician authenticates
The technician signs in through TechIDClient using your identity provider, including Entra ID.
- 2
Access request is verified
TechIDManager checks that the technician is authorized for that specific client environment and scope.
- 3
Technician receives secure access
A technician-specific privileged identity is used inside the client environment — no shared admin credential is ever exposed.
- 4
Activity is tied to an individual
All privileged actions are attributable to the real technician, not a generic account.
- 5
Shared password exposure is reduced
Because per-technician credentials replace shared logins, credential sprawl shrinks over time.
One access path, cleanly separated per client
See TechIDManager in action
Book a no-pressure walkthrough and see how MSPs eliminate shared admin passwords without slowing technicians down.